The Customer Effort Score also known as CES, serves as an essential metric in customer service. It assesses how much work customers invest when engaging with your business. A high CES indicates that customers encounter minimal hurdles when resolving issues your brand. Conversely, a low CES highligh

Want to fuel user engagement and enhance your audience's experience? Gamification is the secret sauce! By implementing game-like elements into your platform, you can drive participation and create a more interactive environment. Here are 5 proven gamification strategies that will level up your resul